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WARRANTY & RETURNS

Warranty

All Firewire products purchased come with a warranty at no extra cost. Firewire warranties do vary by product, for warranty information please see the specific product description. Firewire reserves the right to void the manufactures warranty on any product damage that is determined to be a result of installation error. The Firewire warranty only covers the function of the light. Any corrosion or damage to brackets or light hardware are not covered. The warranty will also be voided if the strips have been altered in any way. 

Firewire Safety, Strobe, and HD Compartment Safety Wires: 3 year replacement

Firewire Headlight, Reverse, Taillight, Turn Signal, & Accessory Bulbs: 2 year

Firewire Offroad Lights: Lifetime Replacement

Firewire Dimmer Switch, Rocker Switch, & Blue Tooth Controller: 1 year

 

We appreciate your business and welcome any feedback sales@firewireleds.com

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

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