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Free Shipping Orders $200+ (Excluding Brackets)

phone: 317-961-4124

WARRANTY & RETURNS

Warranty

All Firewire products purchased come with a warranty at no extra cost. Firewire warranties do vary by product, for warranty information please see the specific product description. Firewire reserves the right to void the manufactures warranty on any product damage that is determined to be a result of installation error. The Firewire warranty only covers the function of the light. Any corrosion or damage to brackets or light hardware are not covered. The warranty will also be voided if the strips have been altered in any way. 

Firewire Safety, Strobe, and HD Compartment Safety Wires: 3 year replacement

Firewire Headlight, Reverse, Taillight, Turn Signal, & Accessory Bulbs: 2 year

Firewire Offroad Lights: Lifetime Replacement

Firewire Dimmer Switch, Rocker Switch, & Blue Tooth Controller: 1 year

 

We appreciate your business and welcome any feedback sales@firewireleds.com

 

Returns Policy

We will accept your return up to 30 days from the date of invoice. We will refund the purchase price or exchange it, whichever you prefer. If your return is received past the 30 day mark you will be charged a 20% restocking fee.

 

Original shipping charges are non-refundable.

 

Customers are responsible for return shipping of the product to our warehouse.

 

All returns must be packaged securely, we will not issue refunds for items damaged on the return shipment.

 

All returned items must be new, unused, and in their original packaging including all original hardware and instructions. Any items showing wear, damage, modification, or installation (which includes scratches, dings, dents, and cut or stripped wires) will not receive a refund.



If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.